Our Product Guarantee
We design, test, and manufacture our products to go the distance. We want you to feel confident in your gear, which is why we offer some of the best guarantees in the business.
This page is a simple, easy-to-understand summary. For the complete legal terms and conditions, you can always read our Official Warranty Policy.
Two-Year Warranty on All Products
Here at Decathlon, we don’t feel it’s enough for just us to be proud of our products; we want you to share this pride. That’s why we offer a 2-year warranty on all products (starting from the date of purchase). We will support you with any defective item that does not live up to our standards of quality and unbeatable value.
Five year warranty on all our Fitness machines, Inflatables tents, and Carbon bikes
Whether you’re at home, on the road, or at a campsite, our members get 5 years warranty to support you every step of the way. With a 5 year warranty on fitness machines, carbon bike frames, and inflatable tents, you can feel confident in getting the very best from our innovative technology.
Our Extended Guarantees
But wait, there’s more. We’ve got even longer warranties on some of our most popular sports equipment.
Ten year warranty on Quechua & Forclaz backpacks, and Pongori Outdoor table tennis tables
With our 10 year warranty across backpacks and outdoor table tennis tables, we believe they’ll become firm favourites both in the great outdoors and in your everyday life. We want to do everything we can to make you feel confident in our products, so that you love them as much as we do.
Lifetime Warranty on Metal Bike Frames
We believe that a relationship between a rider and their bike should be a long-lasting one. That’s why with our lifetime warranty, we make it simple for you to replace all metal frames and forks so you can ride it forever.
How to Make a Claim
Having an issue with your product? We're here to help.
Find Your Proof of Purchase: This can be your online order confirmation or fiscal kupon.
Get in Touch: You can contact our Customer Service team online
We'll Take it From There: Our team will assess the item and let you know the next steps.
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